OUR SALES POLICY
HOW TO ORDER
PRODUCTS AND PRICES
E&B Parfums SL reserves the right to decide which products are offered, and may add or remove products from the online shop at any time. The essential characteristics of each product are shown at eightandbob.com. However, the images and colours of products offered may not accurately reflect reality due to the specific characteristics of the buyer’s browser or screen. The retail prices of products for sale on WWW.EIGHTANDBOB.COM always appear in euros (€) and include the corresponding VAT (21%) except for countries that are not within the European Union. The relevant and respective shipping costs are added to these prices. Eight & Bob offers free shipping costs. Please notice that orders to some countries in Europe will have a shipping fee (*Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovak Republic, Slovenia). Express shipping costs will be communicated to the buyer before checkout and must be accepted by the buyer when confirming the purchase. Product prices may be updated at any time. Buyers must check the final selling price before confirming orders. In accordance with international law governing commerce, eightandbob.com ships products from Valencia (Spain) with an official invoice stating the exact total for the goods purchased in euros (€). Shipping rates may vary depending on promotions that eightandbob.com may offer at a given time or changes in rates charged by shipping companies.
METHOD OF PAYMENT
Buyers purchasing products on the website agree to pay in full at the time their purchase is confirmed. Payment for products and shipping may be made by credit card (Visa, MasterCard, Visa Electron and similar) or by PayPal. Order information will always be encrypted through a secure server. Bank data from credit card transactions will be transmitted employing a secure protocol as used by the Banco Sabadell or other banks that provide services for remote electronic payment – and no third parties will have access to any information. Such data will only be used by E&B Parfums SL to complete the purchase procedures, issue appropriate refunds for any returns, and warn and inform the authorities if possible fraud is detected by eightandbob.com. The purchase price of the products and shipping charges are debited from the current account of the user when orders are confirmed. E&B Parfums SL will send the user an email confirmation of the purchase that includes an order number. This confirmation is valid as proof of purchase and is not an invoice. An invoice for the purchase order will be available at the eightandbob.com website.
E&B Parfums SL undertakes to deliver the goods in perfect condition to the address given on the order form. To facilitate deliveries, we recommend that buyers indicate an address where the order can be delivered during normal business hours. E&B Parfums SL is not responsible for errors in delivery caused when the delivery address entered on the order form by the buyer is wrong, does not exist, or has been omitted. The legal maximum period for delivery is 30 days; however, deliveries will usually take place between 1 - 6 working days maximum after confirmation of the purchase order, depending on the chosen delivery method: standard or express. These transit times are estimated for main cities, not being considered the delays due to residential locations or outskirt areas. The same applies to delays caused by national customs. E&B Parfums SL is accountable for all shipping costs (incl. export/import tariffs and duties), except for those which are to be covered by the customer due to local customs requirements.
In the event of delivery delays attributable to E&B Parfums SL, the buyer may cancel the order according to the procedure described in ‘Returns’ in the same way as a defective delivery – but without incurring shipping costs. Instances will not be considered as late deliveries where the order has been made available to the buyer by the shipping company within the agreed time and the buyer was unable to receive the order for reasons attributable to the buyer.
E&B Parfums SL is not responsible for any delays caused by national customs services, as well as additional costs originated at the national customs. Deliveries will be made with all export/import duties and taxes included, except for those countries where the national customs only accept the dispatch of goods covered by the buyer. In that case, E&B Parfums SL will proceed to the return of the goods if the buyer does not cover the expenses demanded by the customs authorities. A refund will be made by E&B Parfums SL within 14 days of return of the purchase order.
If at the time of delivery the buyer is absent, the shipping company will leave a note indicating how to arrange a new delivery. If after seven working days of attempted delivery, the delivery has not been arranged, the buyer must contact E&B Parfums SL. If the buyer does not do so, then ten days after the first attempted delivery, the order will be returned to E&B Parfums SL, and the buyer will be responsible for the return shipping costs and any associated management costs. On delivery, the buyer must check the condition of the packaging and indicate on the delivery note from the shipping company any visible damage or irregularities. If subsequently, after examining the product, the buyer detects any breakage or damage caused during shipping, the buyer must inform E&B Parfums SL by email as soon as possible so that a return can be processed.
Buyers are protected by the guarantees given by the various manufacturers of each product. All products offered on eightandbob.com are 100% authentic. Defects or damage caused by incorrect use or handling, or wear caused by abnormal use, are not included under this guarantee.
RETURNS AND EXCHANGES
Buyers have 5 days to return orders – counting from the date of delivery (Article 44 of the Retail Trading Act 7/1996 of 15 January, as amended by Act 47/2002 of 19 December). For this purpose, the buyer must send an email to firstname.lastname@example.org specifying the reason for the return. Once confirmation is sent, the eightandbob.com team will send a proforma invoice which must be attached to the returned package. The buyer must pay the shipping costs and return the product in perfect condition and in its original packaging to: E&B Parfums SL C / Hernan Cortes 29; 46004 Valencia (Spain). Following an authorised return of goods, E&B Parfums SL will refund any purchase orders received within 30 days. However, E&B Parfums SL reserves the right to refuse to accept the return of certain goods in cases where the nature of the goods makes such a return impossible. The costs of returning goods will be paid by the buyer. For a return to be accepted, the following conditions must be met: The product(s) must be returned under the conditions specified by eightandbob.com. The product must be in the same condition as when delivered, and retain the original packaging. The product must be returned in the same protective cardboard box in which it was received (or in a similar protective box) to ensure that the product arrives at our warehouse in perfect condition. A copy of the delivery note must be included in the package. Providing the above points are satisfied, E&B Parfums SL will make a refund for returned products. Any charges made by national customs services will not be reimbursed in accordance with customs legislation.
Customer service can be contacted by email at email@example.com if a user wishes to make a complaint, report an incident, or seek clarification.