Legal Terms

During our Black Friday event, clients whose orders reach a total value of €250 or more will receive a complimentary 600g candle as a gesture of appreciation.

Please note that our system operates based on the value calculated in euros. Due to currency conversions or occasional technical discrepancies, the complimentary candle may appear in the cart when the order does not meet the required minimum value. In such cases, the gift will not be included with the shipment.

The complimentary candle will be honoured exclusively for orders that genuinely meet or exceed the €250 threshold, after any applicable discounts and prior to shipping charges. Should the final order value fall below this amount—whether due to exchange rates, cart variations, or technical errors—the gift will regrettably not be dispatched.

We appreciate your understanding and remain at your service for any further assistance.

Buyers are protected by the guarantees given by the various manufacturers of each product.

All products offered on eightandbob.com are 100% authentic. Defects or damage caused by incorrect use or handling, or wear caused by abnormal use, are not included under this guarantee.

At Eight & Bob, all orders are subject to availability, with complimentary returns within 30 days; for more details, please consult our Return & Refund Policy.

Customer service can be contacted by email at customerservice@eightandbob.com if a user wishes to make a complaint, report an incident, or seek clarification.