RETURN & REFUND POLICY

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@eightandbob.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@eightandbob.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS AND EXCHANGES

Buyers have 5 days to return orders – counting from the date of delivery (Article 44 of the Retail Trading Act 7/1996 of 15 January, as amended by Act 47/2002 of 19 December). For this purpose, the buyer must send an email to customerservice@eightandbob.com specifying the reason for the return.

Once confirmation is sent, the eightandbob.com team will send a proforma invoice which must be attached to the returned package.

The buyer must pay the shipping costs and return the product in perfect condition and in its original packaging to: E&B Parfums SL C / Hernan Cortes 29; 46004 Valencia (Spain).

Following an authorised return of goods, E&B Parfums SL will refund any purchase orders received within 30 days.

However, E&B Parfums SL reserves the right to refuse to accept the return of certain goods in cases where the nature of the goods makes such a return impossible. The costs of returning goods will be paid by the buyer.

For a return to be accepted, the following conditions must be met:

• The product(s) must be returned under the conditions specified by eightandbob.com. 
• The product must be in the same condition as when delivered, and retain the original packaging.
• The product must be returned in the same protective cardboard box in which it was received (or in a similar protective box) to ensure that the product arrives at our warehouse in perfect condition.

A copy of the delivery note must be included in the package. Providing the above points are satisfied,

E&B Parfums SL will make a refund for returned products. Any charges made by national customs services will not be reimbursed in accordance with customs legislation.